Terms and Conditions

These terms are an agreement between Kujata Global Technologies Private Limited, trading as KGT Solutions, a company registered in India (CIN U72100AP2020PTC116611) with its registered office at 3-58, Raja Veedhi, Yalamanchili, Visakhapatnam, Andhra Pradesh, India 531082 ("KGT", "we", "us"), and the housing society, RWA or facility management company that signs up for Flatbriz (the "Society"), along with every person who uses Flatbriz under the Society's account (a "User").

By enrolling, signing in or using Flatbriz, you agree to these terms. If a separate signed agreement exists between KGT and your Society, that agreement takes priority wherever the two differ.

Flatbriz is web-based society management software, used in a web browser, with views for residents, guards and the committee. It covers visitor entry, complaints and requests, notices and directory, facility booking, maintenance dues records, and society records. Features may change over time. We will tell Societies before removing a feature they rely on.

• Users must be at least 18 years old, or be added by a parent or guardian who is a resident.
• The person who enrolls a Society confirms that they are authorised by the Society's committee or managing body to do so.
• The Society decides who gets access and what each person can see.

• Keep your sign-in details private. Do not share accounts.
• You are responsible for activity under your account.
• Tell us straight away at [email protected] if you think your account has been misused.
• The Society's committee is responsible for removing access for people who move out, leave the committee or stop working at the Society.

The Society:

• Is responsible for the personal data it adds to Flatbriz, as the Data Fiduciary under the DPDP Act. This includes having a valid basis for collecting it and giving the required notices to residents, staff and visitors.
• Will only enter accurate information and will keep it up to date.
• Will not ask Users to enter sensitive personal data that Flatbriz does not need.
• Will follow its own bye-laws and applicable housing society and cooperative laws when using Flatbriz for votes, dues or notices.

Users must not:

• Post anything unlawful, defamatory, obscene, threatening, hateful, or that invades someone's privacy.
• Impersonate anyone, or post someone else's personal data without the right to do so.
• Upload viruses or harmful code, or try to break into, overload or reverse-engineer Flatbriz.
• Use Flatbriz to send spam or unrelated advertising.
• Copy, resell or rent Flatbriz to anyone else.
• Use Flatbriz in any way that breaks Indian law, including the Information Technology Act, 2000 and the rules under it.

We may remove content or suspend access that breaks these rules. Where possible, we will tell the Society first.

Complaints, notices, photos and other content posted in Flatbriz belong to the Society and the person who posted them. We are not responsible for the accuracy of content posted by Users. If you see content that breaks these terms or the law, report it to the Society's committee or to our Grievance Officer (section 19). We will act on valid reports within the timelines set by the IT Rules, 2021.

• Fees, billing cycle and any trial period are as set out in the Society's order form or our written quote.
• Any trial or pilot is offered on the terms shown at the time of enrollment.
• Payments follow the billing cycle agreed at enrollment and are non-refundable once a billing period has started, unless agreed in writing. Fees are payable in Indian Rupees and exclude GST, which will be added as applicable.
• If fees are not paid within 30 days of the due date, we may suspend access after giving 15 days' notice. Society records will not be deleted during suspension.
• We will give at least 30 days' notice before changing fees.

• We help set up the Society's information and show residents, guards and the committee how to use Flatbriz, as described at enrollment.
• Support is available by email at [email protected] and by phone at +91 87968 47991 during business hours (IST).
• Any response times or service levels apply only if set out in a signed agreement.

• The Society owns its records. Everything the Society and its Users enter into Flatbriz belongs to the Society, not to us.
• The Society gives us permission to store, process and display that information only to provide Flatbriz to the Society, to support it, and to keep it secure.
• We own Flatbriz itself, including the software, design, name and logo. We give the Society a non-exclusive, non-transferable right to use Flatbriz while its account is active.
• If you send us suggestions, we may use them to improve Flatbriz without any obligation to you.

We process the Society's personal data as its Data Processor, only on its instructions, in line with our Privacy Policy. We will:

• Keep it secure with reasonable security safeguards.
• Only use service providers bound by written contracts.
• Inform the Society of any personal data breach without delay.
• Help the Society respond to requests from residents and others exercising their DPDP Act rights.
• Delete or return the data when the Society's account ends, as set out in section 13.

We work to keep Flatbriz available and running well, but we cannot promise it will never be interrupted. We may carry out planned maintenance and will try to schedule it at quiet times and give notice where we can.

• The Society can stop using Flatbriz at any time by writing to [email protected]. Any notice period or minimum term is as set out in the Society's order form.
• We can end the agreement with 30 days' notice, or immediately if the Society seriously breaks these terms and does not fix it within 15 days of being told.
• The Society can export its records in standard file formats at any time, including after giving notice. After the account ends, we keep the data for 30 days so it can still be exported, then delete it, except where the law requires us to keep it.
• No fee is charged for exporting records.

Flatbriz is provided “as is” and “as available”. To the extent the law allows, we do not give any warranty that it will be error-free, uninterrupted, or suitable for a purpose we have not agreed to in writing. Flatbriz is a record-keeping and communication tool. It does not replace the Society's own security arrangements, legal advice or accounting.

To the extent the law allows:

• We are not liable for indirect or consequential losses, such as loss of profit, loss of data caused by the Society's own actions, or loss of goodwill.
• Our total liability for any claim is limited to the fees the Society paid us in the 12 months before the claim arose.
• Nothing in these terms limits liability that cannot be limited under Indian law.

The Society will compensate us for losses we suffer because of claims from third parties caused by content the Society's Users post in Flatbriz, or by the Society breaking these terms or the law.

Neither side is responsible for delays or failures caused by events outside its reasonable control, such as natural disasters, power or internet failures, or government action.

If we make an important change, we will tell Societies at least 30 days before it takes effect. If the Society does not agree, it can stop using Flatbriz and export its records before the change applies.

In line with the IT Rules, 2021, complaints about content or use of Flatbriz can be sent to:

We will acknowledge complaints within 24 hours and resolve them within 15 days, or sooner where the IT Rules require it.

• These terms are governed by the laws of India.
• If a dispute arises, both sides will first try to settle it by talking for 30 days.
• If that does not work, the dispute will be settled by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration will be Visakhapatnam, Andhra Pradesh, and the language will be English.
• Subject to arbitration, the courts at Visakhapatnam, Andhra Pradesh have exclusive jurisdiction.

• If any part of these terms cannot be enforced, the rest still applies.
• The Society cannot transfer its account to another organisation without our written agreement. We may transfer these terms if our business or Flatbriz is sold or merged, and will tell the Society.
• Notices to us go to [email protected]. Notices to the Society go to the email address the committee gave us.
• Not acting on a breach does not mean we give up our rights.

Questions about these terms: [email protected] · +91 87968 47991 · 3-58, Raja Veedhi, Yalamanchili, Visakhapatnam, Andhra Pradesh, India 531082